Cady Cheese  
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All Year Round
  Mon. - Fri. 8:30am - 5:30pm
  Sat. & Sun. 9am - 5pm
     

 

126 State Road 128
Wilson, WI 54027
(Get Directions)

1-715-772-4218 EXT. 4

Did you know that the original Cady Cheese factory burned down in a disastrous fire in 1991? Get to know more about our history and our new state-of-the-art facility.

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FAQs

General Cheese Questions

What causes the various colors of cheese?

Various amounts of annatto color is used to help identify the various types of cheese.

What is Annatto?

Annatto is a U.S.D.A. approved vegetable food coloring.

How is flavored cheese made?

In the final process, after the remaining whey has been drained from the cheese curds, the ingredients for any given flavor are added (i.e. jalapeno peppers, vegetables, garlic, etc).

What is whey?

Whey is the liquid part of milk. Only 10% of milk is the solids, the rest is liquid and is why it requires so many pounds of milk to make a pound of cheese. Whey protein is filtered out and used as a food additive, the rest is spread on farm fields as a fertilizer.

How much milk is required to make 1 pound of cheese?

Approximately 10 pounds of milk is required to generate from 1 pounds of cheese.

Why is milk pasteurized? What temperature and time is required?

Milk is pastuerized to kill any germs. The milk is heated to 162.2 degrees F and held at that temperature for 13 to 16 seconds.

How do you make cheese?

We could tell you, but why not see it for yourself? View the How it's Made Video!

What quality control measures are taken at Cady Cheese?

See Quality Control at work on the Cady Cheese online factory tour.

What is your Privacy Policy?

YOUR PRIVACY IS IMPORTANT TO US. Cady Cheese, LLC is providing this notice to describe and explain our online information practices and the choices you can make about the way your information is collected and used. Personal information like your name, postal address and email address is obtained only when voluntarily submitted to gain access to certain areas of the site, such as placing an online order. We will not share, sell, rent or lease to others your personally identifiable information. Cady Cheese, LLC offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to our e-newsletter by electing to receive it on our website. If at any time you would like to change your communication preferences, we provide “unsubscribe” links within the email and an opt-out mechanism for your convenience.

Online Store

Do you have a return policy?

Here at Cady Cheese, LLC, we want you to love your experience with us. We want more than anything for you to love your cheese! If for any reason you are not completely satisfied with your order, please call us immediately at 715-772-4218 or email us at sales@cadycheese.com. We will try our very best to make you happy!

Refunds are not given for:

  • Product not shipped in a cooler box
  • Wrong address
  • Acts of God
  • Problems not related to or caused by Cady Cheese, LLC
  • Not following refrigeration instructions
  • Cheese sent to someone who is out-of-town or placed in a location by the delivery driver that was not seen (such as wrong door)
  • Arrival time on day of delivery

Like opinions, tastes differ. We are very sorry if you didn't care for the flavor of your cheese. We do not send replacement products or issue refunds in these cases.

What is your Shipping Policy?

Shipping fees are based on weight and location, and are displayed at the end of the checkout process. You will have the ability to select your shipping speed such as Ground, Next Day, Second Day, Three-Day or In-Store Pickup.

Orders can only be shipped to street addresses. Sorry, we cannot deliver to PO Boxes.

Because we do not want our premium perishable cheese items sitting in a warehouse over the weekend, our ship dates are limited. We are also unable to ship over major U.S. holidays that fall on weekdays - we generally need three uninterrupted weekdays to send cheese via ground delivery.

MN, IA, WI: Any order placed after 11am Central on Thursday, will ship the following Monday.

All others: Any order placed after 11am Central on Wednesday, will ship the following Monday.

Alaska, Hawaii and Canadian orders – please call for shipping.

We take pride in our craftsmanship and guarantee all of our cheese when shipped in a cooler box. If for any reason, you are not fully satisfied with your order, please call us at 715-772-4218.

Can the billing address and shipping address be different?

Yes. If you'd like, you can make the purchase online, and have the package sent to someone else.

I'm sending this to someone else. Will the receipt show the price?

Prior to completing your order, you will have the opportunity to enter any comments you'd like. Specify your request, and we can make sure the price is not printed on the receipt.

Factory and Gift Shop

What are your store hours?

Store Hours - All Year Long

Mon-Fri Weekends
8:30am - 5:30pm 9:00am - 5:00pm

Do you offer factory tours?

Our viewing windows are open during office hours from 9-5. However, it is best to come in the morning - because we make cheese during the night and by afternoon we are in cleanup mode. By that time, cheese cannot be seen from the viewing windows. If you would like a more in-depth education on cheese making, call us for an appointment with one of our knowledgeable staff.

 
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